Data Deletion Policy – Home Safe Caregiver

Effective Date: December 03, 2025

1. Overview

At Home Safe Caregiver, we respect your right to control your personal data. This policy explains how you can request deletion of your account and what happens to your data when you do.

2. How to Request Account Deletion

You can request deletion of your account and associated data by following these steps:

Step-by-Step Instructions
  1. Log in to your account at our website or mobile app
  2. Navigate to your Profile by clicking on your account menu
  3. Select "Request Account Deletion" from the account options
  4. Confirm your identity by entering your password
  5. Optionally provide a reason for deletion (this helps us improve our service)
  6. Submit your request – you will receive a confirmation email
Alternative Method: If you cannot access your account, you may request deletion by emailing us at contact@homesafeapplications.com with the subject line "Account Deletion Request" and include the email address associated with your account.

3. Grace Period

After you submit a deletion request:

  • 7-day grace period: Your account will be scheduled for permanent deletion 7 days after your request
  • Cancel anytime: You can cancel the deletion request at any time during this period by logging in and selecting "Cancel Deletion"
  • Full access: You retain full access to your account during the grace period
  • Email notifications: You will receive confirmation emails when you request deletion and when it is completed
Important: After the 7-day grace period expires, your account will be permanently deleted and cannot be recovered.

4. Data That Is Permanently Deleted

When your account deletion is completed, the following data is permanently and irreversibly deleted:

Data Type Description Deletion Timing
Account Information Your email address, name, password, and profile details Immediately upon deletion
Screening Data All home safety screenings, client information, room assessments, and notes Immediately upon deletion
Photos All uploaded room photos and safety documentation images Immediately upon deletion
Preferences Your application settings and preferences Immediately upon deletion
Premium Status Your premium subscription status and associated benefits Immediately upon deletion

5. Data That Is Retained

For legal compliance and fraud prevention, we retain limited anonymized records:

Data Type Purpose Retention Period
Agreement Records Anonymous proof that terms of service and privacy policy were accepted (required for legal compliance) 3 years after deletion
Payment Records Anonymized transaction records for financial auditing (no personal identifiers retained) As required by law (typically 7 years)
Privacy Protection: Retained records are fully anonymized and cannot be used to identify you. They contain no personal information such as your name, email address, or any screening data.

6. What Happens After Deletion

  • Account access: You will no longer be able to log in to your account
  • Email confirmation: You will receive a final email confirming your account has been deleted
  • Data recovery: Your data cannot be recovered after deletion is complete
  • Re-registration: You may create a new account using the same email address if you wish to use our service again

7. Third-Party Data

Please note that deletion of your Home Safe Caregiver account does not affect data held by third parties:

  • Payment processors: Stripe, Apple, or Google may retain transaction records according to their own policies
  • Email providers: Copies of emails we sent you remain in your email account

For third-party data deletion, please contact those services directly.

8. Contact Us

If you have questions about this policy or need assistance with account deletion:

We aim to respond to all inquiries within 48 hours.

9. Related Policies

For more information about how we handle your data, please review:

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